RT Systems has been deploying, managing, and monitoring some of South Africa’s and Africa’s largest and most mission-critical data centres, server rooms, and building facilities environments since 2000.
Starting out as a monitoring service, we learned very quickly which infrastructure management and monitoring equipment worked best. We realised that boxes were simply being cobbled together without much attention to how well they worked with one another, what synergies could be enabled, or, simply, how good the equipment actually was. So, we began to source the best equipment available and then design and value engineer mechanical and electrical ecosystems.
As a result, we have evolved into the leading independent provider of integrated solutions that encompass all relevant data centre products and services and those needed for energy management in any building.
This is why we are a preferred partner for both the major IT services companies and systems integrators and niche players in the ICT sector. They rely on us to package monitoring and protection solutions that will ensure the availability and uptime of the cutting-edge solutions they implement for their clients. We are also a preferred partner in the green energy, facilities management, healthcare, heavy industry, telecoms, and financial services sectors space.
As a local organisation, we provide a personalised service. Our clients know our names and faces. Being locally owned also adds to our responsiveness. Clients don’t have to wait for a ticket to be processed in an offshore contact centre and an order to come down the line to a local support centre. We maintain our independence from original equipment manufacturers because this enables us to choose those products most appropriate for specific client requirements. We use our engineering expertise to integrate various different products into a single, fit-for-purpose solution. Not only does this ensure that clients get the solution that delivers their desired outcomes, it saves them money on internal capital costs as well as the total cost of ownership.
Our independence also deepens our agility. We are able to adjust prices and service levels to the client’s needs.
For all our vendors, we are their in-country office. We’re not just their distributor. We are an extension and representative of their brands and their customer service ethic. They know that we chose their product because we believe in it and that we can make a different choice should their quality decline. So, they have a vested interest in giving us world-class service. In turn, this enables us to give our clients world-class service.